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Terms of Use
Effective as at February 4, 2024
Acceptance of the Terms:
By accessing and using Fanzella's marketing software on the domain fanzella.com and app.fanzella.com, you agree to be bound by these terms of use and all terms incorporated by reference. If you do not agree to these terms, do not use our software.
Changes to Terms:
We reserve the right to modify or replace these terms at any time. Any changes will be effective immediately upon posting, and we will notify users of significant changes.
Use of Services:
Our marketing software is intended for business and professional use. You agree to use our services in compliance with all applicable laws, rules, and regulations.
Account Registration and Use:
You must register for an account to access certain features of our marketing software. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Intellectual Property Rights:
All intellectual property rights in the services, including software, trademarks, and content provided, are the property of Fanzella or its licensors.
User Conduct:
You agree not to misuse the software or help anyone else to do so. This includes, but is not limited to, doing anything that could disable, overburden, or impair the proper working of the software.
You agree not to share your subscription or help anyone else to do so. This includes, but is not limited to, creating multiple accounts to abuse our free trial package.
Termination:
We may terminate or suspend your access to the software immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Disclaimer of Warranties:
The software is provided "as is" and "as available" without any warranties, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability:
Fanzella shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Governing Law:
These terms will be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
Contact Us:
If you have any questions about these Terms, please contact us at hello@fanzella.com
Refund Policy
We do not offer any refunds after purchasing a subscription on our Fanzella software. Upon sign-up, you are granted access to a 7-day free trial to evaluate and determine if this product aligns with your needs and expectations.
The decision not to provide refunds is based on several factors, including the provision of a free trial period for users to assess the software's suitability. Additionally, utilizing our software involves server costs, and offering refunds would result in a loss-making endeavor for our company.
Free Trial Period:
Fanzella provides a 7-day free trial period upon account creation to allow users to explore the features and functionalities of our software without incurring any charges. This trial period is designed to assist users in making informed decisions before committing to a subscription.
No Refunds:
Once a subscription is purchased, no refunds will be issued. This policy is in place to ensure fairness and to sustain the ongoing development and maintenance of our software.
Contact Us:
If you have any questions or concerns regarding our Refund Policy, please contact us at hello@fanzella.com. We are here to assist you with any inquiries you may have.
Privacy Policy
Introduction:
Fanzella is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our marketing software on the domain app.fanzella.com and use our services.
Information Collection and Use:
We collect information that you provide to us directly, such as when you create an account, subscribe to our service, or contact customer support. This information may include your name, email address, and payment details.
We also collect information automatically as you navigate through our site, which may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
Data Sharing and Disclosure:
Your information is treated with the utmost confidentiality. Your data may be shared with service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, and hosting services. We do not sell or share your information with third parties unless explicitly authorized by you.
We assure you that we will never login to your account as an admin unless explicitly permitted to do so. We will not access your accounts, targets, or settings in the software unless explicitly permitted by you.
We may also disclose your information if required by law, to enforce our company policies, or to protect our or others' rights, property, or safety.
Data Security:
We implement a variety of security measures to maintain the safety of your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our databases.
Your Rights:
You have the right to access, correct, or delete your personal data. You can also object to or restrict the processing of your data and have the right to data portability.
Children's Privacy:
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy:
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact Us:
If you have any questions about this privacy policy, please contact us at hello@fanzella.com. We are committed to addressing any inquiries and concerns promptly.